User Experience Lead (Africa)

Job Summary

At KPMG, you’ll find a world of opportunity, where our people give clients and communities the insights, they need to build a sustainable future. This role seeks an experienced professional to lead our team of UI/UX designers in researching, designing, and implementing digital products that are seamless, intuitive, and delightful to users. The UX Lead plays the strategic role of aligning product roadmaps with consumer/market needs, thereby, creating balanced and elegant product solutions amidst constraints in the product’s technical framework.

Job Details

Strategy

• Provide technical UX support to the Africa digital transformation team 
• Work with relevant functional areas and service lines across the Firm to deliver on client engagement and sales initiatives 
• Leverage local and global KPMG artefacts, SMEs, and other network assets to advance the firm’s UX agenda
• Manage, coach and grow the UX team
• Research products or services to understand audience and market positioning
• Understand the psychology and motivation of users to position the product or service in a way that supports this
• Structure and label information architecture and wireframe to demonstrate look and feel of the experience
• Create prototypes of websites, applications, or products to further demonstrate user experience
• Participate in the development and publication of thought leadership

Client Impact

• Lead the design of seamless, intentional experiences for customer, employee and partner ecosystems of clients across Africa 
• Develop and implement user experience strategies that align with business objectives and deliver measurable results
• Provide leadership and guidance to cross-functional teams to ensure the successful delivery of user experience projects
• Promote awareness of KPMG’s User Experience capabilities and artefacts 
• Identify business opportunities across Africa and develop new client relationships to expand the business and ensure a rich pipeline
• Develop practice through thought leadership, sales enablement and training
• Identify and evaluate emerging user experience trends that can position clients for better competitive advantage
• Champion a data-driven approach to understanding user behaviour, buying preferences and patterns which can inform an effective user experience strategy
• Test the user experience and iron out any issues before launch

Finance

• Deliver on targets and goals (including sales goals)
• Provide annual budget input for the area of responsibility for approval and integration into service line/ growth area budget
• Manage the annual budget, including costs for designated area 

Requirements

• At least 10 years or more experience in user experience design
• Proven track record of developing and implementing successful user experience strategies
• Hands-on and solid background in conceptualizing, designing, and creating first-class product experiences for consumers
• Exceptional customer-focus with expert knowledge of ecommerce, usability and experience design
• Demonstrable experience in delivering fun, innovative and cross-device/responsive interface designs that have delivered commercial success
• Proven experience with prototyping tools such as Figma and Adobe XD
• Expert knowledge of visual design tools
• Good understanding of platform constraints, browsers and accessibility guidelines
• Experience with optimising websites for mobile devices, social merchandising and user-generated content
• Strong leadership skills and experience managing cross-functional teams
• Experience in monitoring and driving product development from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis
• Self-starter and able to work independently including across multiple priorities and complex matrixed roles and responsibilities 
• Confident, tactful and able to effectively influence others and deal effectively with senior leaders
• Strong communicator, including listening skills with an ability to translate insights across business and technology teams and to develop and present new ideas and conceptualize new approaches and solutions
• Strong team and work ethic, comfortable with ambiguity, change and challenge
• Comes from a digitally focused or relevant industry background with experience of working with digital/technology solutions and experience of managing projects for internal or external clients
• Have a demonstrable knowledge of innovation principles, frameworks and practices
• Sector experience in retail, telco, and financial services will be an added advantage
• Proven track record of the design thinking ethos of human centred design and ability to adopt it to solve client issues
• Strong understanding of agile methodology in product development

About Company

KPMG Professional Services

https://home.kpmg.com/ng

KPMG Professional Services and KPMG Advisory Services are the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria sinc e 1978, providing multidisciplinary professional services to both local and intern ational organisations within the Nigerian business community.Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential. At KPMG, we are committed to working with our clients to cut through complexities of the business world finding solutions and adding value. Our combination of international and local market knowledge and perspective give us an edge in the professional services industry in Nigeria. This combination enables the Nigerian practice to add real value by developing strategies that give the firms clients a distinct edge over their competitors. As one of the leading providers of professional services, KPMG knows that the success and growth of the firm also depends on the success and growth of the Nigerian economy. Hence, it champions progressive change and makes the future happen for its clients, people and the community, thereby enabling Nigerias success. The firm is involved in the formulation of economic policies for Nigeria through the Nigerian Economic Summit Group. The firm has a full complement of 46 partners and over 1000 trained and dedicated professional staff; with deep industry skills and competencies in audit, tax a nd advisory services. KPMG has worked for clients in the public and private sec tor in Nigeria and in several other countries, helping to transform business perf ormance and operations.