Ethics Operator Officer

Job Summary

We are seeking an Ethics Line Lead to join our team in Lagos on a permanent basis. You will: • Support the delivery of whistleblowing services to clients. • Ensure adherence to KPMG policies, Nigerian regulations, and international standards (e.g., ISO 37002). • support ethics line operators • Drive business growth. • Maintain service excellence and client trust.

Job Details

Handle customer inquiries/complaints via telephone, email or website

• Document client call enquiry/complaint in relevant call reporting templates

• Prepare a summary report of complaints made to clients on a monthly basis

• Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis

• Perform trend analysis of complaints received on a quarterly basis

• Work with the marketing department to prepare new sample awareness posters when required

• Perform research and gather intelligence on whistleblowing happenings around the world

Requirements

• Verbal communication skills

• Interviewing and probing skills

• Attention to details

• Report writing

• Proficiency in more than one language (i.e., English and another language e.g., French, Hausa, Yoruba or Igbo) will be an added advantage.

About Company

KPMG Professional Services

https://home.kpmg.com/ng

KPMG Professional Services and KPMG Advisory Services are the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria since 1978, providing multidisciplinary professional services to both local and international organisations within the Nigerian business community. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential. At KPMG, we are committed to working with our clients to cut through complexities of the business world; finding solutions and adding value. Our combination of international and local market knowledge and perspective give us an edge in the professional services industry in Nigeria. This combination enables the Nigerian practice to add real value by developing strategies that give the firm's clients a distinct edge over their competitors. As one of the leading providers of professional services, KPMG knows that the success and growth of the firm also depends on the success and growth of the Nigerian economy. Hence, it champions progressive change and makes the future happen for its clients, people and the community, thereby enabling Nigeria's success. The firm is involved in the formulation of economic policies for Nigeria through the Nigerian Economic Summit Group. The firm has a full complement of 59 partners and over 1,500 trained and dedicated professional staff; with deep industry skills and competencies in audit, tax and advisory services. KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.