Managed Services Operations Coordinator

Job Summary

The Managed Services Operations Coordinator will be responsible for administrative services across all our Managed Services projects in the Technology Advisory unit, overseeing the day-to-day delivery of managed services engagements, ensuring operational excellence, compliance with client requirements, service level achievement and stakeholder management. The role serves as the primary coordination point between client stakeholders, service delivery teams, vendors, and internal leadership to ensure seamless execution of business processes and contractual obligations.

Job Details

Your key responsibilities include

Managing day-to-day client services operations, ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standards
Coordinating end-to-end recruitment activities based on workforce requirements and client’s request
Overseeing the onboarding, integration, and ongoing engagement of deployed personnel, ensuring resources are effectively settled into their roles and equipped for success
Coordinating payroll administration and client invoicing activities, ensuring personnel are remunerated accurately and on time while supporting timely billing and collection processes in accordance with contractual agreements
Monitoring workforce performance through periodic reviews, conduct quarterly performance assessments, facilitate performance discussions, and communicate client feedback to resources to drive continuous improvement
Serving as the primary liaison between the client, deployed personnel, and internal stakeholders, proactively managing issues, escalations, and stakeholder expectations
Preparing and maintaining operational reports, dashboards, trackers, and management information to support decision making, service monitoring and business reviews
Driving continuous improvement initiatives by gathering feedback from both clients and deployed personnel, identifying process improvement opportunities, and implementing solutions that enhance service quality, employee experience and operational efficiency
Building and maintaining strong stakeholder relationships while serving as a key liaison between service delivery teams and client representatives to drive successful outcomes and regulatory requirements.

Requirements

Bachelor’s degree
4 - 5 years of administrative experience.
Experience managing large enterprise clients
Good analytical, communication, and leadership skills
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

About Company

KPMG Professional Services

https://home.kpmg.com/ng

KPMG Professional Services and KPMG Advisory Services are the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria since 1978, providing multidisciplinary professional services to both local and international organisations within the Nigerian business community. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential. At KPMG, we are committed to working with our clients to cut through complexities of the business world; finding solutions and adding value. Our combination of international and local market knowledge and perspective give us an edge in the professional services industry in Nigeria. This combination enables the Nigerian practice to add real value by developing strategies that give the firm's clients a distinct edge over their competitors. As one of the leading providers of professional services, KPMG knows that the success and growth of the firm also depends on the success and growth of the Nigerian economy. Hence, it champions progressive change and makes the future happen for its clients, people and the community, thereby enabling Nigeria's success. The firm is involved in the formulation of economic policies for Nigeria through the Nigerian Economic Summit Group. The firm has a full complement of 59 partners and over 1,500 trained and dedicated professional staff; with deep industry skills and competencies in audit, tax and advisory services. KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.